Hello Kitty & Friends 20oz Ceramic Mug by Silver Buffalo - Official Sanrio Merchandise

Shipping Items that are in stock (in house) goes as follows.

Free Shipping for orders over 30$ (for most of United States) estimated shipping 3 - 5 bussines days. All orders under $29.99 will be calculated shipping.

Shipping outside the United States is calculated shipping based on location.

All items that are handled by our partners goes as followed.

Certain items may experience longer shipping due to handling times. Average shipping estimated between 4 - 10 business days. Thank you for your patience.

Returns accepted if product is defected or unopenned. Please contact us first for your returns.

WHY YOU SHOULD PRE-ORDER

We highly encourage pre-ordering for items, as it increases your chances of receiving the product. Our systems fill retail orders on a FIRST COME, FIRST SERVED basis, with few exceptions. We don't "allocate" products, which is an unfair industry practice of shipping products to other people before customers who have ordered earlier. We want to make sure our valued customers receive their products as soon as possible.

We understand that you may be concerned about the condition of your order, especially if you're ordering an item in advance of its release. We want to assure you that we take great care in selecting the best pieces and promise to send you the best condition possible. Of course, if there are any issues with the condition of your order, please don't hesitate to contact us.

We know you're excited to receive your pre-ordered item(s)! Your payments on pre-orders vary there is a 20% charge for partial payment or a full payment. Arrival times can vary, but we will begin processing (picking, charge full payment if partial payment was received, packing, and shipping) as soon as they arrive. Processing time is usually one business day excluding weekends. Transit time depends on the shipping method selected. If you need to cancel your pre-order, please note that a 20% restocking fee will be applied.